Emotional Intelligence Foundations

Newcastle-upon-Tyne 09:00 - 12:30 FULL January 2020 18 February 2020 17 March 2020 21 April 2020
  09:00 - 12:30 Saturday 22 February 2020 21 March 2020 24 April 2020  
Alnwick, Northumberland 09:00 - 12:30 19 February 2020 18 March 2020 22 April 2020  
Middlesbrough 13:30 - 17:00 18 February 2020 17 March 2020 21 April 2020  

Workshop Overview
Emotional intelligence and the emotional quotient (EQ) is far more powerful than intellectual quotient (IQ) when it comes to making a difference. Our foundation workshop gives participants a measure of their own EQ and some highly practical ways of using it to make a difference.
Emotional intelligence is defined as the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically. (New Oxford Dictionary). It is becoming more accepted as a workplace skill in need of development, although it has implications in both work and personal lives.
Workshop Highlights
  • to explain what emotional intelligence is, how it is viewed and what is known about it
  • to give individuals a model with which to grade their own EQ and how to develop it further
  • to practise skills and become aware of how to identify tell-tale signs of the emotional state of others
  • to give participants a set of behaviours where they can hold each other accountable for desired behaviours
  • learn the four components and the four effects of emotional intelligence
Workshop Outcomes
  • know your EQ and how to use it
  • relieve stress
  • improved ability to make decisions, increase performance
  • empathise with others
  • communicate more effectively
  • overcome challenges
  • defuse conflict
Workshop Format
  • a quick pre workshop questionnaire for the participant
  • interactive, problem-solving style half-day workshop
  • brief lecture, learning by example and case studies
  • some role modelling and peer-to-peer practise
  • work book to guide additional study
  • one-to-one support following workshop
Workshop Modules
  • what is emotional intelligence (and what it is not)
  • attributes of emotional intelligence
  • benefits of understanding emotional intelligence
  • emotional quotient (EQ), intellectual quotient (IQ) and leadership
  • emotional intelligence in group context
  • strengths required for production roles versus advisory roles
  • the five skills model for building emotional intelligence
  • daily practice techniques
  • summary and references
  • staying on track
  • on-going support