Working Better With Others

Newcastle-upon-Tyne 09:00 - 12:30 FULL January 2020 18 February 2020 17 March 2020 21 April 2020
  09:00 - 12:30 Saturday 22 February 2020 21 March 2020 24 April 2020  
Alnwick, Northumberland 09:00 - 12:30 19 February 2020 18 March 2020 22 April 2020  
Middlesbrough 13:30 - 17:00 18 February 2020 17 March 2020 21 April 2020  

Workshop Overview
There are fundamental skills and attributes we have that help, or hinder us working effectively with others. We need to be able to recognise these in ourselves and in those we work with to be more effective.
We have to be aware of, control, and express our emotions, and to handle interpersonal relationships based on this and the emotional state of others. It is an essential set of workplace skills, although it has implications in both work and personal lives.
Workshop Highlights
  • to explain emotional states, how they are viewed and what is known about them
  • to break down the communication process to understand why we can be misunderstood
  • to give individuals a model with which to grade their own performance and how to develop it further
  • to practise skills and become aware of how to identify tell-tale signs of the emotional state of others
  • to give participants a set of behaviours where they can hold each other accountable for desired behaviours
  • learn the four components and the four effects of working better with others
Workshop Outcomes
  • relieve stress
  • improved ability to make decisions, increase performance
  • empathise with others
  • make better decisions
  • communicate more effectively
  • overcome challenges
  • defuse conflict
Workshop Format
  • a quick pre workshop questionnaire for the participant
  • interactive, problem-solving style half-day workshop
  • brief lecture, learning by example and case studies
  • some role modelling and peer-to-peer practise
  • work book to guide additional study
  • one-to-one support following workshop
Workshop Modules
  • attributes of good working practices
  • benefits of understanding emotional states
  • emotional states in group context
  • strengths required for production roles versus advisory roles
  • the five skills model for building emotional understanding
  • daily practice techniques
  • summary and references
  • staying on track
  • on-going support