Lean Six-Sigma Green Belt Certification


This interactive workshop is designed for participants to understand the concepts, tools and techniques of six-sigma, be able to lead small improvement teams and to sit for the American Society for Quality certification examination.

Most experienced facilitators and six-sigma practitioners.


  • understand and learn how to make organisational problems visible
  • learn where lean, six-sigma, Kaizen and other techniques can (and can’t) help effectively
  • understanding the voice of the customer(thoughout the organisation)
  • understanding the power of the voice of the employee
  • basic financial calculations to validate improvement contribution
  • basic risk assessment and mitigation
  • receive on-going coaching if required

  • a quick pre workshop questionnaire for the participant
  • interactive, problem-solving style workshop
  • acronym soup – where and when to use each technique and why
  • brief lecture, learning by example
  • led by a serially successful team lead executive, lean six-sigma master black belt

Process management as a concept has been in existence almost 100 years and still produces very impressive results when used properly. There are a lot of organisations claiming to use these techniques, but levels of customer service and process predictability for customers demonstrates there is a long way to go yet.

We define the terms and basic building blocks of process management techniques and survey what can be gained from the international standards, but also dispel myths that are commonly held views but not very helpful. Participants receive guidance on sitting for the American Society for Quality certification exam.

Throughout the workshop, participants receive tools to help on their process or quality improvement journey, and there is time allotted to practice them. This programme is supported by a number of online tools that are available to participants following the workshop, including the ability to contact the facilitator for guidance after the workshop ends.

Modules include:
  • Six sigma and organisational goals
  •   Value of six sigma
  •   Organisational goals and six sigma projects
  •   Organisational drivers and metrics
  • Lean principles in the organisation
  •   Lean concepts
  •   Value-streaming mapping
  • Design for six sigma methodologies
  •   Road maps for DFSS
  •   Basic failure mode and effects analysis
  •   Design FMEA and process FMEA
  • Project identification
  •   Project selection
  •   Process elements
  •   Benchmarking
  •   Process inputs and outputs
  •   Owners and stakeholders
  • Voice of the customer
  •   Customer identification
  •   Customer data
  •   Customer requirements
  • Project management basics
  •   Project charter
  •   Project scope
  •   Project metrics
  •   Project planning tools
  •   Project documentation
  •   Project risk analysis
  •   Project closure
  • Management and planning tools
  • Business results for projects
  •   Process performance
  •   Communication
  • Team dynamics and performance
  •   Team stages and dynamics
  •   Team roles and responsibilities
  •   Team tools
  •   Team Communication
  • Process analysis and documentation
  • Probability and statistics
  •   Basic probability concepts
  •   Central limit theorem
  • Statistical distributions
  • Collecting and summarizing data
  •   Types of data and measurement scales
  •   Sampling and data collection methods
  •   Descriptive statistics
  •   Graphical methods
  • Measurement system analysis
  • Process and performance capability
  •   Process performance vs. process specifications
  •   Process capability studies
  •   Process capability and process performance indices
  •   Short-term vs. long-term capability and sigma shift
  • Exploratory data analysis
  •   Multi-vari studies
  •   Correlation and linear regression
  • Hypothesis testing
  •   Basics
  •   Tests for means, variances, and proportions
  • Design of experiments
  •   Basic terms
  •   DOE graphs and plots
  • Root cause analysis
  • Lean Tools
  •   Waste elimination
  •   Cycle-time reduction
  •   Kaizen and kaizen blitz
  • Statistical process control
  •   SPC Basics
  •   Rational subgrouping
  •   Control charts
  • Control plan
  • Lean tools for process control
  •   Total productive maintenance
  •   Visual factory